Software-as-a-service (SaaS) makes up the largest segment of the public cloud market. SaaS services address numerous business needs, and they are behind many of the consumer-facing products and platforms we use every day. As these services become increasingly common, a deeper understanding of how SaaS services may impact human rights, and the appropriate actions to address those impacts, is needed.
To unpack the SaaS sector’s connection to human rights, BSR worked with seven business-to-business (B2B) SaaS providers to conduct a human rights assessment of the SaaS sector. This report identifies salient human rights risks and makes recommendations to SaaS providers on how to avoid, prevent, and mitigate adverse human rights impacts associated with their individual services and the sector as a whole.