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Social Responsibility Manager

at Nordstrom, Inc.

Job Description

As a manager and leader you will be partnering with leaders to skillfully develop strategy and plans that will contribute to the achievement of our brand promise, business goals, drive value and deliver on our Nordstrom Made Social Responsibility goals of Women’s Empowerment | Nordstrom and Living Wage within our private label division. The ideal candidate has a unique blend of responsible business and social impact subject matter expertise, manufacturing/factory industry experience, stakeholder management, project management, and problem-solving skills. They take ownership and move with speed to deliver value to the people in our global supply chain, our customers, employees industry partners and community-based organizations.

As the manager, you are a key leader on the Nordstrom Made CSR team and responsible for driving and executing on social responsibility for private label with a special focus on achieving our Women’s Empowerment goals, developing a Living Wage road map and ensuring traceability throughout the Nordstrom Made supply chain. You partner with the Nordstrom Made Directors for Social Responsibility, Sustainability, and Product Development and JWN Corporate Sustainability & Social Responsibility team of human rights, environmental and Legal experts to ensure Nordstrom facilities are operating in alignment with international labor and human rights standards, and that our brand partners are supported in their efforts to protect and enhance the working experiences for workers globally.


  • Social Responsibility Workplace Standards – has skills and deep expertise in our two impact areas of ethical working practices and women’s empowerment but also has understanding and experience in international standards and best practices for supporting human rights and labor rights. Has knowledgeable about how to safeguard human rights throughout our supply chain, with a focus on our supplier operations and facilities.
  • People Leader – can lead a functional team of audit & remediation expertise on identification, mitigation, and remediation of labor and human rights violations while also seamlessly moving through other parts of the company to build engagement and support for the Women’s Empowerment and Living Wage goals.
  • Drives Vision – ability to interpret business goals/vision and translate into a strategy and executional plan that is grounded in a deep understanding of our Nordstrom brand, CSR goals, business, people, and culture.
  • Thought Leadership – seen as the ethical working conditions and women’s empowerment expert, provides an informed opinion and is seen as a trusted advisor. Connects the dots on the external landscape and makes recommendations on how Nordstrom should show up. Can inspire others with innovative actionable approaches and knows how to replicate success.
  • Impact Measurement – has skills and the ability to identify intended impact of operational decisions and process changes. Can analyze and track progress overtime through quantitative and qualitative measurement. Leads measurement and evaluation process for portions of the annual reporting and benchmarking surveys.
  • Manages Complexity – can understand complex ideas or problems, works to identify the root cause, and can synthesize and formulate an understandable and executable CSR solution.
  • Operates at Multiple Levels – can operate at a strategic big picture level and has the curiosity to understand, coach and manage the fine details. Can seamlessly work with a variety of teams on a single project to bring together complex programs and projects.
  • Develops and manages direct reports and expects excellence - understands team’s individual skills, contributions, and areas of development. Provides direct feedback, coaching, inspiration, and motivation to engage and retain talent.
  • Change Leadership – can navigate, lead, and drive cross-functional change and business transformations.
  • Commitment to Social Justice – has deep appreciation for the diversity of the communities we serve and the programs that we operate and fund. Brings a lens of equity to programs for suppliers and workers in the supply chain.

A day in the life of…

  • Drives, implements, and oversees programs, plans and measurable goals to support current and future Nordstrom corporate social responsibility efforts with specific focus on ethical working practices and worker empowerment within our supply chain.
  • Manages initiatives, reports results, and makes recommendations based on risk mitigation, brand building, reputation, opportunities to drive sales, generate impact and other factors.
  • Leads engagement with business leaders and subject matter experts on specific projects relating to CSR to coordinate strategies, plans and follow through on tactical efforts. Builds and supports connections across teams to create buy-in and drive programs and projects.
  • Advises and supports the audit & remediation teams to incorporate ethical working practices, social audits and remediation with cross functional teams.
  • Manages all private label Worker Empowerment partnerships and affiliations, information and data and acts as resource for team and company leaders; takes complex information and develops clear stories and outcomes.
  • Derives value for Nordstrom through relationships and opportunities identified through increased external partners and events.
  • Leads measurement and evaluation process for annual reporting and benchmarking surveys, related to the private label division.
  • Provides support to Executive briefings and governance needs for JWN board of directors re: CSR goals and priorities

You own this if…

  • A Bachelor’s degree in Project Management and international development, international affairs, social impact, responsible business, or related field/equivalent work experience.
  • 10+ years of relevant experience in social responsibility or sustainability, with expertise in labor and human rights, worker empowerment, living wage, or similar field preferred.
  • You have strong knowledge apparel and/or footwear global supply chain with experience working with factories in the US and abroad; social and environmental audit experience is a must.
  • Well-versed in social responsible business initiatives related to labor rights, gender equity, and/or living wage human rights standards and organizations such as BSRHer Project, Empower@Work, Better Work ILO, Fair Labor Association, 3rd Party Audit Services, SAC Higg, etc.
  • Strong business acumen with exceptional strategic thinking and project management skills.
  • Adept at prioritizing and planning multi-stakeholder initiatives, providing direction when needed and removing obstacles to get work done.
  • Proven experience in partnering with Diversity and Inclusion leaders to delivery against company priorities and support partner organizations in their impact.
  • Ability to create effective relationships, influence, and collaborate at all organizational levels.
  • Strong verbal and written communication skills with the ability to lead, facilitate, and present to large groups.
  • Proficiency in Microsoft 365 Outlook, Excel and PowerPoint required.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

To Apply

Please the Nordstrom careers website.