Responsible Product Use in the SaaS Sector hero image

Responsible Product Use in the SaaS Sector

July 15, 2021
  • Hannah Darnton portrait

    Hannah Darnton

    Director, Technology and Human Rights, BSR

  • Dunstan Allison-Hope portrait

    Dunstan Allison-Hope

    Senior Advisor, BSR

According to many ethical and human rights frameworks, software-as-a-service (SaaS) companies have a responsibility to address adverse impacts that may be associated with their business relationships and use of their products and services.  

This paper explores how SaaS companies should develop, implement, and promote ethical use practices, encompassing acceptable use policies and service terms, best practices for customer gating, transparency measures, reporting channels, and training for customers, employees, and users. It also proposes four foundational elements to help move the field forward.


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