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Next Steps Post-Parler: Acceptable Use Policies and Responsible Product Use for SaaS Companies

Webinar

 

Join Us

This is an invite-only event, please contact kgallo@bsr.org for more information.


Date and Time

Thursday June 17, 2021
12:00 pm-1:00 pm Pacific Daylight Time


Location

Webinar


Topics

#Information and Communications Technology


The de-platforming of Parler in January 2021 catalyzed a debate about the connection between software-as-a-service (SaaS) providers and the harms perpetrated by their customers or users. 
 
Amazon Web Services (AWS) and Google’s Android and Apple’s iOS app stores made the decision to cut ties with Parler based on violations of their acceptable use policies and terms of services. However, companies operating elsewhere in the technology ecosystem–sometimes two, three, or four steps removed from Parler—were faced with less clear-cut paths forward and limited ethical and legal guidance on what to do.
 
Given this lack of guidance, there is a need to explore how SaaS companies should develop, implement, and promote ethical use practices, both as individual companies, and as an industry. BSR and ten SaaS companies recently came together to discuss potential approaches to ‘ethical use’, and we are pleased to preview the outcomes of our work and expand the conversation to others through this event.

Join us for a facilitated discussion with BSR’s tech and human rights leads Dunstan Allison-Hope and Hannah Darnton and Mark Kahn, Twilio’s VP of Ethical Use to discuss findings and insights from the ‘Ethical Use Working Group’ and explore the following topics:

  • Best practices for the industry—from Acceptable Use Policies to Customer Gating.
  • Norms and expectations for the role and responsibility of SaaS companies in addressing ethical use challenges.
  • Appropriate action to address potential harms associated with business relationships, and product and service use.
  • Learnings from Twilio and other members of the ‘Ethical Use Working Group’ on their evolving approaches towards Responsible Produce Use.
  • We will also provide some basic next steps to help growing companies think through next steps towards responsible product use.

This convening is by invitation only and is part of a broader series of meetings among young, high-growth companies.

But wait, there’s more!

We are holding a similar series of meetings out of our European offices. If appropriate for your location, please consider joining the convening on June 15th about climate strategy for EMEA high-growth tech companies.

Speakers

  • Mark Kahn, Vice President of Ethical Use, Twilio
  • Dunstan Allison-Hope, Vice President, BSR
  • Hannah Darnton, Associate Director, BSR

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