Service Offerings: Stakeholder Engagement

Stakeholder Engagement

Sample Clients

adidas, Altria, Ford Motor Company, Home Depot, HP, IBM, Newmont Mining, Nike, Philip Morris USA, Procter & Gamble, Rio Tinto, UPS

BSR works with companies on large-scale, global stakeholder engagement processes and discrete projects relating to specific communities that encompass one or more aspects of stakeholder engagement.

Stakeholder Engagement Strategy

BSR provides strategic advice and serves as a thought partner for companies working to develop corporate-level strategy for stakeholder engagement that integrates their existing business and CSR strategies.

Stakeholder Mapping

BSR designs, facilitates, and participates in processes that help company staff identify, map and prioritize key stakeholders, their relevance to the company, and their relationship to priority CSR issues.

Stakeholder Engagement Processes and Tools

BSR develops and customizes stakeholder engagement approaches to address specific company needs. BSR provides counsel and co-develops with company staff, stakeholder engagement tools such as principles, process tools, guidebooks, and training materials that are geared for particular company audiences and issues.

Facilitation of Stakeholder Dialogue

BSR works with companies as a neutral convener/facilitator of stakeholder meetings. BSR offers support in the planning, design, facilitation and follow-up of single and ongoing stakeholder engagement events. BSR has special expertise in helping companies engage directly with local community stakeholders.

Supplier Workshops

BSR has conducted dozens of supplier trainings on specific company policies and/or geographic compliance issues. These are typically done at the request of a group of companies that have suppliers in a particular geographic region, (e.g., Southern China). In general, these workshops focus on the particulars of local labor laws, the development of management systems, and CSR challenges in specific geographic locations.


Stakeholder Engagement Example Projects

Stakeholder Engagement Strategy

  • BSR led a large-scale stakeholder mapping, analysis and engagement strategy for this global mining company to help them respond effectively to a community referendum in Latin America opposing the opening of a new mine. The process involved interviews with approximately 125 internal and external stakeholders and the facilitation of a public assessment process.
  • BSR worked closely with this tobacco company to develop a strategic stakeholder engagement framework that could provide guidance and help staff design the most appropriate stakeholder engagement approach. This work is part of the company's long-term strategy to understand and align with societal expectations.
  • BSR helped this global beverage company identify CSR risks and opportunities and develop a global stakeholder engagement framework and process that is being applied throughout the organization to enable local managers to develop their own stakeholder engagement plans.

Stakeholder Mapping

  • BSR has worked closely with a number of leading apparel and consumer product companies on stakeholder mapping to help prioritize their most critical stakeholder relationships, and strategize on best engagement methods.
  • BSR facilitated a comprehensive stakeholder mapping, engagement process, and communications plan with senior staff from this global mining company to help them proactively build more effective relationships with stakeholders.

Facilitation of Stakeholder Dialogue

  • BSR facilitated a multi-stakeholder dialogue process with this global footwear and apparel manufacturer to bring together diverse global stakeholders and company managers to discuss emerging CSR issues, trends and company strategy -- and then develop mutual solutions.
  • BSR facilitated a stakeholder dialogue process for this global commodities company of its domestic supply chain and key environmental and community NGOs to discuss the potential implications of genetic engineering in the industry.
  • At the request of the International Petroleum Industry Environmental Conservation Association (IPIECA), BSR facilitated a global stakeholder dialogue, and presented at meetings of the Social Responsibility Working Group and the HIV/AIDS Working Group.
  • Referred by a subsidiary of this major global mining company, BSR served as a resource to a Native American tribe affected by mineral exploration and mining by helping them design a consultation and visioneering process that articulated their collective views on sustainable community development.

Stakeholder Engagement Process and Tools

  • BSR worked closely with this leading transportation company to develop a guidebook and training materials that staff in regional plant locations can use to help them constructively engage stakeholders and positively impact local communities.
  • BSR developed a comprehensive stakeholder engagement process and toolkit to help this global consumer products company engage more effectively with stakeholders at the local and regional levels.
  • BSR worked with key functional areas (environment, supply chain, community investment, etc.) of this tobacco products company to identify and prioritize stakeholders, build specific local engagement plans, and facilitate ongoing stakeholder dialogue.